Privacy Policy

  • Written by:

    Bedrock Recovery Center

Calls Made to the Phone Number on our Website

Please be aware that all calls made to the phone number on our website goes directly to our internal Call Center. The calls will be answered by treatment specialists who will help answer any questions you have and help you or a loved one with the admission process to our facility.

Bedrock Recovery Center Data Protection (Privacy) Policy

This is the Data Protection Policy, or Privacy and Cookie Policy if you are in the U.S., for the Bedrock Recovery Center website. Your privacy is very important to us, and we are committed to protecting it. We understand that you need to be in control of your personal data.

This Policy explains the way the Bedrock Recovery Center collects personal data from you and the purpose for that collection. This Policy is designed to ensure that you are aware of how your personal data is being used and to provide you with choices about that use.

What Data is Being Collected and Why?

By visiting the Bedrock Recovery Center Site or submitting your personal data, you accept the terms described in this Policy. From time to time we may modify these rules. We will notify you of any significant change by posting a notice on the privacy policy page on our website. Your continued use of the Bedrock Recovery Center Site after any modification indicates your agreement to the new terms.

By submitting a form or initiating a live chat, we may send you an email follow-up related to your inquiry. You can choose not to receive notifications.

We use Google Analytics, Google AdWords Conversion tracker, and other Google services that place cookies on a browser across the website. These cookies help us increase the website’s effectiveness for our visitors. These cookies are set and read by Google. To opt out of Google tracking, please visit this page.

We use AdWords remarketing to market our sites across the web. We place a cookie on a browser, and then a 3rd party (Google) reads these cookies and may serve an ad on a 3rd party site. You may opt-out of this ad serving on Google’s opt-out page. If you are concerned about 3rd party cookies served by networks, you should also visit the Network Advertising Initiative opt-out page.

We use one or more Facebook Pixels on our website to help measure the effectiveness of our advertising. If you are concerned about Facebook tracking, please visit their privacy policy page.

Sharing with Third Parties

We may use service providers to process the Application Data. These service providers are restricted from using your personal data in any way other than for the service they are providing. There may also be occasion for Bedrock Recovery Center to disclose your personal data to third parties if it believes, in its sole discretion, that such disclosure is required by law, to enforce its user agreement or Data Protection (Privacy) Policy, or in connection with a sale or transfer of some or all of the assets in Bedrock Recovery Center.


Bedrock Recovery Center is concerned with the security of your personal data. Your personally identifiable information is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information.

Data Retention

Bedrock Recovery Center maintains your data for an indefinite period depending on whether you opt into treatment services, if you require a follow up later, or if you become a member of our alumni association. We take extra steps to shift this data from our public websites to internal servers at set intervals for added privacy.

Anonymous Information

Cookies. A cookie is a string of information that is sent by a website and stored on your hard drive or temporarily in your computer’s memory. We may employ cookie technology to help you move faster through our Site. We may employ cookie technology to estimate our total audience size and traffic and to help us improve our Site’s experience by measuring which site areas are of greatest interest to users. You can turn off the ability to receive any of these cookies by adjusting the browser in your computer, but you should note that if you do so, this may materially affect the functionality of the Site and the information you can access through it. If you wish to find out more about cookies, or how to refuse cookies, please visit the Interactive Advertising Bureau’s website at We collect anonymous data when you visit most pages on Bedrock Recovery Center Site. Your visit may automatically provide us with data that is not linked to your personal information, such as your IP (Internet Protocol) address, browser type, operating system, domain name, access times, and referring website addresses. Some parts of the Bedrock Recovery Center Site use embedded pixel or javascript technologies to facilitate your use of the Website and to track general traffic. We use your anonymous data to obtain general statistics regarding the use of the Bedrock Recovery Center Site and its specific Web pages and to evaluate how our visitors use and navigate our Website on an aggregate basis. We do not link your anonymous data with personal data.

We also use Google Analytics as an analytics provider, and that also places cookies, so we can improve the site and make it better through cookies and analytics.

Disclaimer Statement

All of the contents on our website, including any images, text, external links, graphics or any other material posted, are intended solely for informational purposes. The information contained herein may be written by non-medical professionals and is not necessarily a substitute for professional medical advice, treatment or diagnosis of any disease or disability. Please seek advice consulting a qualified medical professional with any questions that you may have regarding your physical or mental health condition(s).

The Sites contain links to external websites and references to other resources that are not associated with our Sites. We have no control over these third-party resources and make no warranty or representation as to the content of those resources. Their inclusion does not constitute an endorsement or recommendation.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at:

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By emailing us

Links to Other Websites

We may make content or services from other websites including our affiliated or co-branded websites, or other Bedrock Recovery Center websites, available to you from links located on this site. These other websites are not subject to this Privacy Policy. We recommend that you review the Data Protection (Privacy) Policy at each such web site to determine how that site protects your privacy.

Transfer of Data Outside of Your Home Country

Your information may be stored, processed, and accessed in The United States or any other countries where Bedrock Recovery Center has vendor relationship facilities. By using the Sites, and the Bedrock Recovery Center services, you consent to the transfer of information outside of your country.

How do I make a request for my personal information (Subject Access Request) under the EU General Data Protection Regulation (GDPR)?

The GDPR provides individuals with the right to ask any organization for a copy of the personal data processed about them.

To make a request for the personal information we hold about you; please contact us.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Your Ability To Choose

You can let us know that you do not want to be notified about our products and services or other special offers by sending us a written request via the Contact page on our site. When composing your email, please include the words “Privacy Policy opt-out” in the subject line and the subscribed email address.

Website Advertising/Funding

Bedrock Recovery Center is a for-profit addiction treatment provider. We do not run any advertising on our website. There is no funding generated on our website through advertisements or external sources, nor does it influence the content of our site. Our funding is generated by substance abuse treatment services provided at our facility.


The following categories describe different ways that we use and disclose protected health information about you. Treatment: We may use or disclose your protected health information for your treatment, such as to a doctor or other healthcare provider providing treatment to you.

Your Authorization: You may give us written authorization or release to use your protected health information for any purpose that you deem necessary. You may revoke an authorization or release at any time; the revocation must be in writing. Your revocation will not affect any use or disclosures permitted by your release while it was in effect.

Individuals Involved in Your Care or Payment for Care: We may disclose your protected health information with your signed authorization to a family member, friend or other person to help with your healthcare.

Disaster Relief: We may disclose your protected health information to disaster relief organizations that seek your protected health information to coordinate your care, or notify or help locate a family member or friend in a disaster. We will provide you with an opportunity to agree or object to such a disclosure whenever practical to do so.

Payment: We may use and disclose your protected health information so that we may be paid for the services and supplies we provide to you. For example, your health insurance company may request to see parts of your medical record before they will pay us for your treatment.

Marketing: We will not use your protected health-related information for marketing purposes. We will not sell your protected health information. Research: We do not disclose protected health information for research purposes without your written consent. Information without patient-identifiable data may be used for generic research.

Workers’ Compensation and Disability: With your signed release, protected health information about you may be disclosed for workers’ compensation, disability or similar programs.

The following categories describe different ways that we may use and disclose protected health information about you without a signed release. Required by Law: Federal, state, or local law may require us to disclose your protected health information.

Law Enforcement: We may release protected health information if asked by a law enforcement official if the information is (1) in response to a court order, subpoena, warrant, summons or similar process; (2) limited information to identify or locate a suspect, fugitive, material witness, or missing person; (3) about the victim of a crime even if, under certain very limited circumstances, we are unable to obtain the person’s agreement; (4) about a death we believe may be the result of criminal conduct; (5) about criminal conduct on our premises; and (6) in an emergency to report a crime, the location of the crime or victims, or the identity, description or location of the person who committed the crime.

Public Health: We may disclose protected health information about you for public health activities such as to prevent or control disease, injury or disability; to report reactions to medications, food, or problems with products; to authority authorized by law to receive reports of child abuse or neglect.

Health Care Operations: We may use and disclose your protected health information in connection with our health care operations. These uses and disclosures are necessary to run Bedrock Recovery Center and to make sure all of our patients receive quality care. Health care operations may also include, but are not limited to, accreditation and licensing, and conducting training programs in which students, trainees, or practitioners in areas of health care learn under supervision to practice or improve their skills as health care providers. We may use your information to provide information on services that may be of interest to you.

Coroners, Medical Examiners, and Funeral Directors: We may disclose protected health information to a coroner or medical examiner for the purpose of identifying a deceased person, determining a cause of death, or other duties as authorized by law. We may disclose protected health information to funeral directors, consistent with applicable law, as necessary to carry out their duties. RMdoc118_Notice of Privacy Practices, 10/17/16

Organ, Eye, Tissue Donation: We may disclose protected health information to organizations that procure, bank or transplant organs or tissues. Health Oversight Activities: We may disclose protected health information to a health oversight agency for activities authorized by law. Military and Veterans: If you are a member of the armed forces, we may release your protected health information as required by military command authorities. We also may release Protected Health Information to the appropriate foreign military authority if you are a member of a foreign military.

National Security and Intelligence Activities: We may release protected health information to authorized federal officials for intelligence, counter-intelligence, and other national security activities authorized by law.

To Avert a Serious Threat to Health or Safety: We may use and disclose protected health information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Disclosures, however, will be made only to someone who may be able to help prevent the threat.

Judicial and Administrative Proceedings: We may disclose protected health information in response to a court order or administrative tribunal order, a subpoena, a discovery request, or other lawful process but only when we have followed procedures required by law.

Victim of Abuse, Neglect, or Domestic Violence: We may use or disclose your protected health information to an authorized government authority, including a social service or protected services agency if we reasonably believe you to be a victim of abuse, neglect, or domestic violence. Data Breach Notification Purposes: We may use or disclose your protected health information to provide legally required notices of unauthorized access to or disclosure of your health information.

Business Associates: We may disclose protected health information to our “business associates” who perform certain functions or activities that involve the use or disclosure of protected health information on behalf of, or provides services to us. All of our business associates are obligated to protect the privacy of protected health information and may use the information only for the purposes for which the business associate was engaged.

Secretary of Health and Human Services. We are required to disclose your information to the Secretary of the U.S. Department of Health and Human Services when the Secretary is investigating or determining our compliance with the HIPAA Privacy Rules.

Other Uses and Disclosures: Other uses and disclosures of protected health information not covered by this Notice or the laws that apply to us will be made only with your written authorization.


Right to Access: You have the right to request to inspect and/or get copies of your own protected health information for as long as we maintain it, as required by law. You must submit your request in writing to the Privacy Official. If you request a copy of the information, we may charge a fee for the costs of copying, mailing, staff time or other supplies associated with your request. We may deny your request to inspect and copy in certain circumstances. If you are denied access to protected health information, you may request that the denial be reviewed. Another licensed health care professional chosen by Bedrock Recovery Center will review your request and the denial. The person conducting the review will not be the person who denied your request. We will comply with the outcome of the review.

Right to an Electronic Copy of Electronic Medical Records: If your protected health information is maintained in an electronic format (known as an electronic medical record or an electronic health record), you have the right to request that an electronic copy of your record be given to you or transmitted to another individual or entity.

Notification of a Breach: You have the right to be notified in the event that we (or one of our Business Associates) discover a breach of any of your unsecured protected health information.

Right to Amend: You have the right to request that we amend your protected health information if you feel the information is wrong or incomplete. To request an amendment, your request must be made writing explaining why the information should be amended and submitted to our Privacy Official. We may deny your request under certain circumstances.

Right to Request Restrictions: You have the right to request that we place additional restrictions on our use or disclosure of your protected health information. We are not required to agree to any restriction that you may request. If we do agree to the restriction, we will comply with that restriction unless the information is needed to provide emergency treatment to you or unless the use or disclosure is otherwise permitted by law.

Right to an Accounting of Disclosures: You have the right to request a list of instances in which we disclosure your protected health information during the last 6 years. If you request this accounting more than once in a 12 month period we may charge you a reasonable, cost-based fee for responding to these additional requests.

Out-of-Pocket Payments: If you paid out-of-pocket (or in other words, you have requested that we not bill your health plan) in full for a specific item or service, you have the right to request in writing that your protected health information with respect to that item or service not be disclosed to a health plan for purposes of payment or healthcare operations, and we will honor that request.

RMdoc118_Notice of Privacy Practices, 10/17/16

Right to Request Confidential Communications: You have the right to request that we communicate with you about your protected health information by alternative means or alternative locations. Your request must be made in writing and must specify the alternative means or location, and provide a satisfactory explanation of how payments will be handled under the alternative means or location you requested.

Right to a Paper Copy: If you have received this Notice electronically, you have the right to a paper copy at any time. You may download a paper copy of this Notice from our website, at, or from our Privacy Official.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

1 Meadowbrook Way,

Canton, MA 02021-2496

[email protected]